SSNIT pilots Saturday services to improve client experience

BY: Elizabeth Nyaadu Adu
Mr Michael Addotey Addo (2nd right), a Deputy Director-General of SSNIT in charge of Administration and Finance, interacting with a customer after the launch
Mr Michael Addotey Addo (2nd right), a Deputy Director-General of SSNIT in charge of Administration and Finance, interacting with a customer after the launch

The Social Security and National Insurance Trust (SSNIT) has commenced offering Saturday services for its members and clients in some selected branches in three regions across the country.

The selected branches, nine in all, are located in Accra, Tema, Kumasi and Takoradi, and will be opened from 9:00 a.m. to 2:00 p.m. every Saturday.

At the launch last Saturday in Accra, the Deputy Director-General of SSNIT in charge of Administration and Finance, Mr Michael Addotey Addo, said the drive fell in line with the Trust’s agenda to build a customer-centric organisation to enable clients to have comfort, convenience and easy access to services.

“This drive has led to the introduction of several novel initiatives and the strengthening of already existing service delivery protocols. The introduction of the SSNIT Saturday Service is one more channel that we are offering our members and the public as we travel the road to world class service delivery,” he stated.

He explained that the drive was also in response to requests from clients to provide an opportunity for them to do business on Saturdays due to their inability to visit their offices during the weekdays.

Mr Addotey Addo added that for six months, the nine selected branches would be used as a pilot for the initiative and that the interactions and experiences gathered would inform the extension of the service to other branches.

“Members should be assured that we will keenly and continuously monitor and evaluate the situation and as soon as practicable provide feedback on the way forward with regard to extending the service to other branches,” he noted.

Services

The Branch Manager for SSNIT Airport City, Mr Peter Adu-Amoah, said over the years, his outfit had delivered services only on weekdays through 51 branches across the country, adding that “in addition to the face-to-face services we offer during these five working days, we transact business with our members and clients via our contact centre and online platforms.”

He said the Saturday service was one more avenue to ensure that members and the public would have continuous access to their services in addition to the services being offered on their digital platforms.

“I encourage you to visit any of the selected branches to access our services on Saturdays to register your business if you are an employer; register to join the Scheme whether you are an employee or self-employed and contribute to secure your future and submit your Contribution Reports for processing”, he said.

He added that members could also pay their contributions as an employer or voluntary contributor, apply for benefits or verify the status of their claims, renew their Pensioner Certificate, collect and update your SSNIT Statement of Account as well as be assisted to merge your SSNIT and NIA numbers.