‘SSNIT will intensify mobile service operations’
The Social Security and National Insurance Trust (SSNIT) has said it will intensify its mobile service operations to reach out to clients at their doorstep.
The Director-General of SSNIT, Dr John Ofori-Tinkorang, explained that the new approach was to increase SSNIT's visibility and make its services more accessible to clients and potential customers.
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"We want to demystify the fear associated with accessing our physical structures and encourage more people, especially, business owners, to roll onto the scheme," he said.
Dr Ofori-Tinkorang was addressing clients at Mankraso in the Ashanti Region last Saturday as part of SSNIT’s nationwide Mobile Service Week activities where officials of the scheme engaged customers in all regions by pitching camp at vantage places to get closer to clients and potential customers.
Activities
The programme was on the theme: “The SSNIT pension pot; how much you put in determines what you get out”.
Active members of the scheme seized the opportunity to print their statements, while some engaged in biometric and employer registration, with others initiating benefit processing and status verification, among other services.
More than 2,000 new customers were enrolled onto the scheme after the Director-General’s tour of the Ashanti, Bono and Ahafo regions.
Transition
Dr Ofori-Tinkorang said transition from being an active worker to becoming a retiree (pensioner) should be seamless.
He explained that SSNIT’s main responsibility was to contributors, pensioners and employers, adding that its primary objective was to pay pensions and other related benefits to contributors and their dependents.
"Before an establishment can pay contributions, it must be registered, and before someone can become a SSNIT pensioner, the person should have first registered and contributed to the scheme.
Our job is to provide you services from the point of registration to retirement.
"We thank you for embracing the changes that have helped us become the number one in the Public Sector category for Customer Service in the 2018 Ghana Customer Service Index Report by the Institute of Customer Service Professionals," the Director-General added.