SMEs still our focus — Access Bank
FINANCIAL giants Access Bank say they are solidly behind Small and Medium Enterprises (SMEs) and the sector is their focus due to it being the biggest contributor to the country's Gross Domestic Product (GDP).
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The bank has also assured customers of a fruitful relationship, trust and making prompt on it financial delivery to clients.
"You are our 'Youniverse'. We are renewing our vows of commitment to you. We urge you our customers to hold us accountable and we hope to provide financial solutions to your needs," Pearl Nkrumah, Executive Director in charge of Retail and Digital Banking, stated.
At a press briefing yesterday in Accra, Mrs Nkrumah who was joined by James Bruce, Executive Director in charge of Wholesale Banking to brief the media on the bank's operations to mark this year's customer service week, noted that Access Bank remained well capitalised to support customers on their financial journey.
"We are currently in 17 countries including the UK, UAE, Lebanon and China. We aim to create a mass market and set up structures to make it easier for our customers to reach us everywhere, anywhere and anytime," she stated.
To achieve that she revealed that the bank has invested in structures that will enhance its financial technology (Fintech) to serve as a catalyst for economic growth.
"We have restrategised our banking system in this current economic crunch to support and aid our customers and meet their needs," she noted.
"We have partnered VW and Toyota, Alliance Insurance, Uber to ensure easy access to these products at an affordable cost," she stated.
She further revealed that her outfit has disbursed financial assistance to women in business and invested in the health of women.
NPLs
Mr Bruce touched on the bank's Non-Performing Loans (NPLs), saying they have taken measures to de-risk and lower the cost of borrowing in the agric sector and other sectors.
"We practise responsive lending. We protect the deposit of our clients, we strategise for non-performing loans by relying on data of our clients," he stated.
He noted that the customer service week which starts in October will be an avenue for the bank to highlights it work and offer more products to the public.
"This customer service week will see some mouth-watering offers which are already in existence but not widely known to the public, for instance we have cushioned customers to buy products and pay later as we act as guarantors and financial advisors," he stated.
