South African Airways Group wins Skytrax awards
The South African Airways Group won three awards this year, an achievement that the airline says confirms that the group is on the right strategic path which is showing in customer satisfaction results.
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A release issued in Accra said South African Airways (SAA) acting CEO, Mr Nico Bezuidenhout, this year received three awards on behalf of the SAA Group.
It said the airline was also named Best Airline in Africa for the 13th consecutive year.
“Feedback from SAA’s customers also ensured that SAA walked away with the award for Best Airline Staff in Africa for the fourth time,” the release added.
It explained that the awards for Best Airline Staff were special and coveted accolades, as they represented the combined quality performance of an airline’s front-line staff, across the on-board cabin staff category together with the airline’s airport staff.”
Mango, SAA’s low-cost carrier, received the award for Best Low-Cost Airline in Africa.
Mr Bezuidenhout said, “Receiving three customer satisfaction awards on behalf of the Group, in front of an audience of peers in the aviation industry at an auspicious event such as the Paris air show, was a most satisfying experience.”
He also noted, “These awards are dedicated to the people working at SAA and Mango who with hard work and perseverance have shown detractors that the SAA Group is going from strength to strength.”
Mr Bezuidenhout also added that “excellent Customer Service is one of the five strategic objectives of the Group’s Long-Term Turnaround Strategy. These awards confirm our efforts are paying off”.
He confirmed to member airlines that SAA was making good progress in its targeted turnaround and was reducing costs.
