Zeepay Ghana Limited has pledged to work closely with the Bank of Ghana and all relevant stakeholders to ensure an orderly, transparent and responsible approach following the revocation of its Dedicated Electronic Money Issuer Licence.
In a public statement issued on July 15, 2026, the company said it remains committed to supporting all stakeholders throughout the process.
"We recognise the concerns that this development may cause and sincerely appreciate the patience, understanding and continued cooperation of our customers, employees, agents, merchants, partners and the wider public during this period," the statement read.
The company said it remains committed to acting responsibly, maintaining open and transparent communication, and working constructively with the Bank of Ghana and all relevant stakeholders towards an orderly resolution. It added that further verified updates will be communicated through Zeepay's official communication channels as they become available.
The Bank of Ghana revoked Zeepay's DEMI Licence on July 14, 2026, citing multiple regulatory breaches and persistent failure to comply with regulatory directives. According to the central bank, Zeepay issued electronic money without maintaining corresponding cash backing, resulting in a negative variance, and failed to rectify the associated risk exposure to customers and the payment system.
The company also failed to comply with directives from the Bank of Ghana to inject sufficient funds to fully back the e-money balances of customers, agents, and merchants, and to wind down its e-money issuance business. The Bank of Ghana stated that Zeepay's continuous use of its DEMI licence constituted a threat to the stability of the payment system.
Affected Zeepay wallet holders, including agents and merchants, have been directed to reach out to the Bank of Ghana's support team.