FDA assures clients of improved services

BY: Severious Kale-Dery
Mrs. Mimi Delese Darko (2nd left) interacting with some clients
Mrs. Mimi Delese Darko (2nd left) interacting with some clients

The Food and Drugs Authority (FDA) yesterday marked the International Clients Service Week, with management members joining other staff to celebrate clients who called at the authority.

The management members interacted with clients, attended to some of their concerns, and thanked them for remaining loyal, pledging that the FDA was putting in place innovative measures to make doing business with it even more pleasurable.

The International Customer Service Week starts from every first Monday of October, and this year’s fell on October 5-9.


The Chief Executive Officer of the FDA, Mrs. Mimi Delese Darko, thanked clients of the authority, and gave them an assurance that the management was “working to make doing business with us enjoyable".

She gave an assurance that the FDA was working out a seamless, efficient and a pleasurable service system that would make clients always willing to return “because without you, we will not be an organisation”.

Mrs. Darko said the suggestions of clients would help FDA to improve on its services to them, adding that “we cherish your presence here and wish to inform you that we have also made provision for online services, not because we do not want to see you here, but because of our collective safety”.


Mrs. Darko expressed gratitude to the staff of the Clients Service Unit of the FDA for their efficient and dedicated services to clients who visited the institution.

She said the FDA was not left out of the impact of the COVID-19, “but through the dedicated team of client services and staff, we have tried to minimise the challenges of you our customers,” adding that the various rigorous protocols clients had to go through before accessing service was meant to protect them and staff of the authority.

COVID-19 protocols

The event was not without strict adherence to the COVID-19 protocols.

Face mask was mandatory, and every client or visitor had to go through elaborate COVID-19 protocols such as the washing of hands, checking of temperature and the biodata of the clients before they could have access to the reception of the institution.

Mrs. Darko explained that the stringent protocols were a daily routine meant to facilitate contact tracing in the event of anyone entering the building identified to have contracted the virus.

She said to ensure that clients were not congested in the reception, provision was made outside to accommodate clients, and that efforts were also being made to speed up the process of doing business.