Ministry requests customer feedback on service quality

BY: Samuel K. Obour

Erdward Omane BoamahThe Minister of Communications, Dr Edward Omane Boamah, has called on consumers of telecom services to give continuous feedback on the quality of service they are receiving from the service providers to enable the ministry and the industry regulator to properly track the performance of the telcos.

According to him, while the National Telecommunications Authrotiy (NCA) and the ministry were also doing their independnent tracking, the feedback from the customers would also be of much assistance.

The minister made the call when he paid seperate courtesy calls on tiGO and Expresso as part of  efforts by the ministry to interact with managers of the six operators in the country.

“We are very concerned about the issues raised by the public regarding the quality of service because they deserve better from what they pay and we will want them to tell us more about the service they receive while we also do what are required of us”, he said.

Dr Omane-Boamah said the telecom companies had put in some investments to expand their infrastructure to ensure improved services adding that, “while at that, we also need to track to see whether their effort is being enjoyed through the provision of quality service”.

At tiGo he reiterated his ministry’s commitment to help address issues of fibre theft of telecommunication companies operating in the country.

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According to him, the challenge posed by these thefts affect the operations of these companies as such, strategies to curb these acts were underway.

Addressing the media after he paid a working visit to Millicom Ghana Limited, mobile operators of tiGo, Dr Omane Boamah explained that the issue seemed to be a paramount challenge to all  telecommunication companies.

Dr Omane Boamah also hinted that plans were far advanced to improve the bandwidth capacity of the country so there would be easier and faster access to Internet usage.

He said when the Eastern Corridor Fibre Optic project was completed, it would provide fast and reliable broadband to enhance productivity.

The project, which is expected to be completed April, 2014, will involve the laying of 780 kilometres of fibre cable from Ho through 27 other local authorities to Bawku, with links to Tamale and Yendi.

The General Manager of Millicom Ghana, Mr Adil EL Youssefi, was grateful to the minister for the visit and his support and was optimistic that their challenges would be addressed accordingly.

At Expresso, the minister was conducted round the data centre of the company and had interactions with the management of the company.