Fidelity Bank Ghana has opened a new branch to offer its cherished customers a seamless banking experience.
The digital branch, located on the Osu Oxford Street opposite Shoprite, is the latest addition to the more than 70 branches of the bank across the country. The plush banking hall also comes with an e-lounge to offer customers an opportunity to undertake self-service in real time.
According to a release issued in Accra, during the opening the branch to the public, the Managing Director of Fidelity Bank, Mr Julian Kingsley Opuni, explained that the branch had been furnished to provide services to its loyal customers in a comfortable, cozy and friendly atmosphere”.
‘’Digital is the new age and the trend in banking so as a bank that wants to delight its customers at all touch points, we decided to open this branch so our customers can enjoy a pleasurable banking experience with real convenience. We are currently present in all 10 regions of the country and it is our resolve to ensure a seamless banking experience across all our branches,” Mr Opuni stated.
Switch & Smile campaign
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The release said as part of activities to open the branch, the bank launched the second phase of its Switch & Smile campaign.
“Under this campaign, it is giving its customers four more reasons to smile through the Fidelity Mobile App, usage of Fidelity Visa Cards, remittance and loan repayment terms.
‘’At Fidelity, when we say convenience, we mean real convenience. Hence, we have upgraded our Mobile App so customers can perform transactions such as international transfers, airtime top-up, utility bill payments and cashless payments using the Fidelity QR Code Service known as the F-Pay.”
It asked customers and potential customers to download the Fidelity Mobile App from the Google Play Store or the Apple App Store and enjoy convenience while being rewarded at the same time because the highest Mobile App transacting customer will each week win a Samsung Galaxy S9 for six weeks,” he said.
Mr Opuni said in the second phase of the Switch and Smile campaign, the bank has collaborated with its lifestyle partners to give heavy discounts ranging from 0-15 per cent from selected service providers such as Delta Airlines, Appolonia City, Exotic Trends Saloon.
Customers will enjoy these discounts by making payments with any of the Fidelity Visa cards.