Ghana Post management to serve in counters

BY: Zadok K. Gyesi
The Managing Director of Ghana Post, Mr James Kwofie, behind a counter serving a customer
The Managing Director of Ghana Post, Mr James Kwofie, behind a counter serving a customer

The management members of the Ghana Post Company Limited will from Wednesday to Monday sit in the counters to serve their customers across the country.

The exercise forms part of the company's 2018 Customer Week Service.

This is the first time the company is extending the exercise from a day to a week.

Th management members who will be serving at the counters include the Managing Director of the company, Mr James Kwofie, the Customer Service Manager, Mrs Mary Korpisah; the Human Resource Manager, Mrs Vivian Kwapong; Mr Eric Awuah, General Manager Finance; Lawyer Agyenim Boateng, and the company's solicitor; Mr Sulley Lugey.

The rest are Mr Jonathan Ansah, Deputy Managing Director (DMD), Commercial and Transformation; Mr Kwaku Tabi Amponsah, DMD, Finance and Administration; Mrs Elizabeth Acquah, General Manager, Corporate Services; and Mr Nii Armah Ayitey, Deputy Managing Director, Operations.

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The Managing Director of the company, Mr James Kwofie said the purpose of the initiative is to afford management the opportunity to interact with their customers and also familiarize themselves with the challenges confronting both the customers and staff.

He said the customer week service is also intended to restore and boost the confidence of their customers.

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Similarly, he added, the exercise would be used to clear misconceptions people have about the company, particularly regarding the use of their postal services.

Mr Kwofie said management is taking every necessary step to address all challenges confronting their customers in accessing their services.

He explained, for instance, that the digital addressing systems was introduced to help to solve issues, where customers complain of missing items.

He has, therefore, urged customers of the company to feel free to make their challenges known to the management so that such problems could be well addressed.

The Customer Service Manager, Mrs Mary Korpisah, for her part expressed the company's readiness to offer superior postal services to their customers.

She said as the leading postal service company in the country, it would continue to introduce initiatives to ensure that their customers are well served.

Mrs Korpisah said the company has well built systems to ensure the safety of their customers' items in their care.

"Our prices are affordable and we give quality service," she said.

The Human Resource Manager, Mrs Vivian Kwapong, however, urged the counter staff to act professionally when dealing with customers.

She said the counter staff were the face of the company and that any unprofessional conduct they display goes a long way to affect the image of the company as well as impacting on customers confidence.