Forum on insurance claims for October 28

BY: Graphic Business
Ms Cynthia Ofori-Dwumfuo, Group Head, Marketing and Corporate Affairs, Hollard Ghana

Some personal and business insurance claimants are slated to share their experiences on Thursday, October 28 at the H.Insured All About Insurance Webinar Series hosted by insurance group, Hollard Ghana.

The event is expected to create a platform to help address key issues related to claims payment in the insurance industry.

The webinar will be moderated by the Head of Operations at Hollard Life Assurance, Dorothy Salifu and joined by an award-winning claims personality of the year at CIIG 2020, Iris Logan, who is Head of Claims at Hollard Insurance.

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The claimants, drawn from business and private sector, are Hollard customers with testimonials to share.

They are Michael Asiedu Ampomah, Chief Superintendent of Immigration, Adepa Family Plan claimant, Senyo Agbesi, Credit Controller, Motor Insurance claimant, Kwasi Asamoah, Eye equipment supplier, Adepa Wo Fie claimant, Appiah Agyeman Jnr, Head of People and Operations, Bayport Savings and Loans, Purple Employee Plan claimant and Sampson Vigbedor, Financial Director of Yamco Manufacturing Company Ltd, Fire and Allied Perils claimant.

Claims payment

Speaking on the essence of the webinar in Accra, the Group Head in-charge of Marketing and Corporate Affairs at Hollard, Ms Cynthia Ofori-Dwumfuo, said paying claims was one of the reasons Hollard was in business.

“We are fulfilled when customers are delighted with our service, especially during their time of dire need.

“However, we acknowledge that the process of claiming can be challenging due to a lack of understanding of the process, and insurance companies’ customers may leave dissatisfied from avoidable issues and shun insurance altogether.

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“According to research, inadequate awareness, and improper way of filing for claims has resulted in so many misconceptions about insurance.

“As an unconventional company, which does well by doing good, we believe having these honest conversations can clear misconceptions. Hence, we have drawn claimants from our diverse products to share their personal experiences on the best ways to secure a pay-out.

“We believe by the time the discussion is over, customers in doubt will come to appreciate the claims process,” she added.

The down to earth jargon-free webinar, in its second season, promises to be very educative and insightful.