SOFTtribe alleges invasion of its offices by national security operatives

The private software company, SOFTtribe has alleged that National Security operatives have invaded its offices ahead of attempts by the Ghana Water Company Limited (GWCL) to terminate a billing contract with the company.

The armed National Security operatives were said to have seized equipment at the SOFTtribe office when they raided the place on Monday.

The Technical Director at Softribe, Nr David Kwamena Bolton, told Accra based radio station Joy FM that the heavily armed men, who claimed they were from the National Security, presented what they claimed was a court order to confiscate mobile phones and electronic equipment of the company’s staff.

Mr Bolton alleged that the court order presented at the Airport Residential office of the company was unsigned and unsealed.

“They confiscated all our phones. Initially, they wanted to take our laptops then they decided not to take them. So currently, none of our technical staff or directors is with phones and we can’t operate as a company," he told Joy FM on Tuesday morning.

He said one of the company’s technical staff has been detained “and taken to the Ghana Water Company head office.”

Disagreement over contract termination

The software company, whose founder, Herman Kojo Chinery-Hesse, is celebrated as a successful African technologist, is quoted by Myjoyonline.com as having said that the Ghana Water Company (GWCL) has unfairly terminated a water billing software contract entered into in 2016.

According to the Myjoyonline.com report, a letter by Chinery-Hesse dated October 25, 2019, to Ghana Water Company gave the details of the said letter on the contract as:

• In 2016 Softtribe presented a novel software for utilities billing and payments to Ghana Water Company and subsequently invited Ghana Water to partner as a co-investor for purposes of fine-tuning and for future sales to other utility companies across the continent for mutual financial gain. The two entities have since jointly operated this water billing and payment solution.
• At the outset of this partnership, Ghana Water set a base revenue target greater than what the company had hitherto been earning monthly. Ghana Water committed to pay a small percentage of the revenue realized above this set target to Softtribe, and this would represent the only return on the investment made by SOFTtribe into the project.
• However, on September 2, 2019, SOFTtribe received a notice of termination without any stated reasons from Ghana Water. SOFTtribe says the letter was unexpected and it is unaware of any issues that would warrant such a drastic move by a business partner, and it came when it was in the middle of capital and resource-intensive expansion phase.
• SOFTtribe said it has not realised any return on its project investment and innovation since commencement. Additionally, SOFTtribe has already made a heavy capital investment to facilitate the ongoing expansion under the keen direction of Ghana Water.
• SOFTtribe said if the decision to terminate the agreement is not reversed quickly, the software company will be hit hard financially.

In the radio interview with Joy FM Tuesday morning, SOFTtribe’s Technical Director, David Kwamena Bolton, said he suspects that the alleged unsigned court order to seize the mobile phones and other equipment of the company’s directors and technical staff, is aimed at confiscating key evidence the firm has gathered in the ongoing disagreements over the termination of the contract.

Response by Ghana Water Company

The Chief Commercial Manager of GWCL, Cynthia Ackah, reacting to the allegation in the same radio interview with Joy FM said that although she does not have details of the alleged heavy-handedness of National Security Operatives that stormed the offices of the software company, she confirmed that National Security was informed about problems the utility company was facing with the firm.

“Earlier this month we had to back up our stuff and they took us off. Mr Bolton said they were aware but they didn’t have any comment on that. It was strange because our own water billing system that we have back up we can’t so we have to bring National Security in to protect our customer's information.

She said because the matter about customer information was a national security issue, she thought informing the agency was in order.

“We have had so many technical challenges with the SOFTtribe and our customers were suffering for it. We wrote giving notice of the termination of the contract so that is how come all these things are happening,” she said.

She said although the e-billing system that SOFTtribe introduced was good in the beginning, GWCL began to face serious problems that SOFTtribe was unable to resolve.

“They came in and we supported them and they designed the software for us; the e-billing. It was wonderful and the customers were very happy. But all of a sudden, things started going hey-wire…we try to address the issues and for many years still, we are not moving forward. It was time to really move on. Our customers were suffering for it,” Mrs Ackah reiterated.

She explained that data inconsistencies between bills presented to customers and their statements on accounts were one of the key challenges GWCL faced from the billing system.

The Board Chairman of the GWCL, Mr Alexander Kwamina Afenyo-Markin, also told Joy FM that independent IT experts are reviewing the software to ascertain its effectiveness in the wake of the complaints.

He gave the assurance that the sanctity of the contract between SOFTtribe and GWCL will be upheld.

credit: Myjoyonline