The Electricity Company of Ghana (ECG) has cautioned customers in the Krobo District of the Tema Region against unauthorised electricity connections and interference with its staff while performing their official duties.
The Krobo District Manager of the ECG, Christopher Apawu, said the company would take appropriate legal action against customers found engaging in electricity-related offences or assaulting its personnel.
He said illegal electricity connections were offences under the company's regulations and urged customers to comply with the approved procedures for accessing electricity.
"Anyone found engaging in illegal connections will be dealt with in accordance with the law. Similarly, customers who assault or obstruct our staff while they are performing their official duties may face legal action," he said.
Speaking to the Daily Graphic on Monday, November 9, 2026, Mr Apawu said the company was working with the Ghana Police Service and the courts to address incidents involving its personnel.
He said although the ECG had continued to strengthen its relationship with customers following the incidents of 2022, where the company experienced prolonged and volatile impasse with residents and youth groups in the Krobo area centred around billing disputes, legacy debts and the rollout of prepaid meters, some challenges remained in the district.
He, however, urged customers to resolve disagreements with the company through the appropriate channels.
Staff safety
Mr Apawu identified the use of unapproved electricity meters and threats against ECG personnel as some of the challenges confronting the company in the district.
He cited an incident at Agomanya, near Odumase-Krobo, where a customer allegedly threatened ECG workers with a firearm following the disconnection of his electricity supply over an alleged illegal connection.
Mr Apawu said the customer demanded that the workers restore his electricity supply while threatening them with the firearm.
He said the workers subsequently restored the supply out of concern for their safety.
The matter was later reported to the police, resulting in the customer's arrest and processing him for court.
Mr Apawu said the incident underscored the need for customers to allow ECG personnel to perform their duties without intimidation.
He said the company would continue to work with the relevant security agencies and judicial authorities to address such incidents and protect its employees.
Meter replacement
On the replacement of post-paid meters with pre-paid ones, Mr Apawu said the company had replaced approximately 40,000 meters out of the district's total customer population of 45,505.
He said the exercise, which began in December 2023 with an initial target of more than 10,000 meters, had covered Asutsuare, Akuse, Atimpoku, Akrade, Kpong, Odumase-Krobo, Somanya, Akode Number Two and Doryumu, adding that Volivo and a few other communities were yet to be covered.
He said the exercise had reduced electricity losses from unauthorised consumption, although further improvements were needed.
Mr Apawu urged customers to cooperate with the ECG, stressing that mutual understanding and trust were essential for effective service delivery.
