ECG engages Sogakope residents over power supply, billing
The Volta Regional Minister, James Gunu, has led a stakeholder dialogue between the Electricity Company of Ghana (ECG) and concerned citizens of Sogakope over power supply, billing and customer service issues.
The engagement was to address concerns relating to power supply, customer billing and service delivery within the district.
The meeting, hosted by the regional minister, provided a platform for the ECG to explain operational challenges affecting power distribution and to outline measures being implemented by both the Company and the government to improve electricity reliability and stability in the region.
During the engagement, the concerned citizens raised concerns about what they described as abnormal and estimated bills, as well as instances in which disconnected customers continued to receive bills.
The group called for prompt intervention to address such issues and improve customer confidence in the company.
Responding to the concerns, the ECG officials explained the factors that might contribute to billing discrepancies. They took the opportunity to educate participants on the billing process, meter readings and available channels for resolving customer complaints.
The company assured customers that all genuine billing concerns would be investigated and resolved accordingly.
The ECG also announced plans to intensify customer education and engagement through customer clinics and other outreach programmes to bring services closer to customers.
Interventions
Addressing the gathering, Mr Gunu briefed participants on the government’s ongoing interventions to strengthen the power sector and enhance electricity reliability and stability across the region.
He urged stakeholders to continue collaborating with the ECG to ensure sustainable and efficient power delivery.
The engagement formed part of the ECG’s commitment to maintaining open communication with its stakeholders and fostering stronger relationships with customers through dialogue, transparency and responsive service delivery.
Present at the meeting were the District Chief Executive for South Tongu, Victoria Dzeklu; the Divisional Commander, ACP Emmanuel Ofori; representatives of DISEC; members of the ECG regional and district management teams led by the Regional Engineer, Godfred Awuku; selected assembly members and the leadership of the concerned citizens of Sogakope.
