The Hos-Glo Foundation, a Non-Governmental Organisation (NGO) in humanity development, has held a training on bookkeeping and customer service for Small and Medium Enterprises (SMEs) in the Central Region to improve their operations.
The training, organised by the Foundation in collaboration with Journalists for Women and Rural Development in Africa, was aimed at educating participants on how effectively they could manage their businesses and make huge profits.
About 30 SMEs, engaged in tailoring, hairdressing, agribusiness, manufacturing and trading in the Region, participated in the training.
The Chief Executive Officer of Hos-Glo, Ms Ursula Adadzewa Fynn encouraged participants to keep accurate data of the various happenings and transactions within their business to enable them have procedures in place to sustain their works.
She said putting in place the necessary records would help properly monitor their progress or others as well as make it easier to seek funding support for their business.
“It is proper to keep records of what you do in your line of business to ensure that you get a good management system to deal with any issue that arises.
She also advised them to adopt healthy customer service care attitudes to increase customers and increase incomes.
Mrs Shirley Asiedu-Addo, the Executive Director of Journalists for Women and Rural Development in Africa, in an interview, said the training was necessitated by the lack of managerial skills of many SME’s to boost their businesses.
“We realised that members in the small and medium enterprises had less knowledge in business management and records keeping,” she said adding, "we were energised to be a part of the solution and women in particular were given knowledge that would boost their incomes and impact their families
She expressed the hope that the skills and techniques of the SMEs would be enhanced after the training, adding that it could help boost the local economy and increase the standard of living of the people.
Mr Ernest Ziekye, the Finance and Administration Manager of Business Resource Centre (BRC), who took the participants through bookkeeping, said recording all transactions of their businesses would help gauge performance, letting a small business know whether it was declining or growing.
Also, it ensures participants maintained a proper record of business for effective cash flow management.
Mr Daniel Opoku-Agyemang, Member of Client Officers of the Social Security and National Insurance Trust (SSNIT), schooled participants on the benefits of savings with his outfits.
Mr Agyemnag said SSNIT had made significant contributions to the development of the country and urged the participants to take advantage of the benefits and save with them to enjoy during the times they could not work.
Mr Baaba Saaed, the Regional Secretary of National Tailors and Dressmakers Association, who was part of the trainees, said most of the SMEs failed to record activities they undertook during business transactions, leading to loss of revenue.
He lauded the organisers for the training and said writing or keeping records of their activities would help them keep track of their transactions, particularly those who bought items on credit.
A participant at the training, Mr Ibrahim Abdul Rahman said “we will plead with the government to make SSNIT contribution from those of us in the informal sector compulsory so that we will see the need in doing that.”
“We don’t contribute because we are not under any obligation, but if they make it compulsory, we will do it without hesitation.”