The Ghana Water Limited (GWL) has charged a customer more than GH¢74,000 for allegedly reconnecting himself illegally to the company’s water distribution network after his water had been disconnected for over three months.
The illegal reconnection was detected on Monday, June 15, 2026, during a routine follow-up exercise by its Revenue Enhancement Team as part of the company’s nationwide enforcement campaign aimed at tackling illegal water connections, reducing commercial water losses and strengthening revenue mobilisation to sustain water production and distribution.
In February, this year, 10 revenue enhancement teams were established by the company across the country to strengthen monitoring, clamp down on meter tampering, meter bypasses and other forms of commercial losses.
Customer
The team discovered that Sabare Dramani Isaah, whose water service had earlier been disconnected at Botwe in Accra, had unlawfully restored his connection to the distribution network and installed an additional service line without the approval of the company.
Following the discovery, officials from the Accra Northeast District, under whose jurisdiction the customer falls, were immediately dispatched to the premises at about 10 a.m. to disconnect the illegal service.
The team subsequently reported the matter to the Ogbojo Police Station, but an initial police invitation extended to the customer was ignored.
As a result, officials from the Accra North Regional Office joined the district team on Wednesday, June 17, to undertake further investigations and enforcement.
After confirming that Mr Isaah was both the account holder and owner of the property, the officials documented evidence of the illegal reconnection, including photographs, before he was arrested.
He was subsequently surcharged approximately GH¢74,000 by the Ghana Water Limited for the unauthorised reconnection and related offences.
The police later granted him enquiry bail in the sum of GH¢80,000 while investigations continued.
Revenue loss
The Managing Director of GWL, Adam Mutawakilu, explained that illegal connections, meter bypasses and other unauthorised activities continued to deprive the company of substantial revenue needed for the maintenance, rehabilitation and expansion of water infrastructure.
He, however, said the company would continue to intensify surveillance and enforcement activities nationwide to identify offenders and recover lost revenue, warning customers against engaging in illegal reconnections and other unlawful practices.
He also urged customers whose services had been disconnected over unpaid bills or other infractions to regularise their connections through the appropriate channels instead of taking the law into their own hands.
He assured the public that the company would continue to collaborate with law enforcement agencies to investigate and prosecute offenders in order to safeguard public investments in water production and distribution.
