Uncaring ECG!
I have lived at Ablekuma Olebu in the Ga Central Municipal Assembly in the Greater Accra Region for almost three years.
I have never enjoyed my stay in the area due to the intermittent power supply, in addition to voltage fluctuations.
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What happens is that electric current in the area dips in the morning and gets worse from 6 pm, when people arrive from work. It gets stable from 11 pm to about 12 midnight.
This cycle has persisted for all the time I have lived in the area, stretching from the Olebu Presbyterian Church side.
On one occasion our metre caught fire, although it was resolved later, but the main problem still persists.
This has really become unbearable for us, as residents.
Earlier this year, some residents alerted the Electricity Company of Ghana (ECG) about the situation. Personally, I called the ECG customer service, and as usual, was assured of prompt attention, but they keep toying with our concerns.
I followed up countless times, but they keep giving me false hopes. Not only that, I’ve also filed complaints on the company’s website and sent them e-mails, thinking that they will see the severity of the situation and respond promptly, but all to no avail.
What is worse, I have even gone ahead to complain to the Ablekuma station of the ECG, but received the same attitude; they keep tossing me, even after taking my details and the area.
After failing to show up in the area, I went to the same office to follow up, only to be handed over to a member of the fault team, and after placing a number of calls and promising to come and resolve the situation, he has also reneged on his promise.
Meanwhile, the residents continue to count their losses every day. The ECG has shown gross irresponsibility towards us, and that is not right.
How would any of the management members and workers feel if they lived in an area where the power supply sometimes could not even charge a simple mobile phone? How would they feel if they had a business in such an area?
If, indeed, the ECG would normally wait for the worst to happen before it attends to the needs of its customers, then I think it should just inform Ghanaians they are not fit to serve.
As we keep our fingers crossed and hope the company does the needful, I also wish to call on other service providers in the country to refrain from shirking their responsibilities and attend to such pressing issues because that’s the only way to prevent disasters from occurring.
Emmanuel T. Forson’
Worried resident
of Ablekuma Olebu, Accra.
E-mail: [email protected]
Mob.0500402606/ 0556317400