MTN Ghana has organised its Y’ello Soiree in Accra, an event meant to provide a platform where MTN’s top leadership interact with a section of the Company’s valued customers in a serene environment.
The event was full of fun. While thanking customers for their loyalty to the brand, the Customer Service Executive of MTN Ghana, Mrs Jemima Kotei Walsh said, “having invested over $2.4 billion in the network from 2006 to 2014, this year, we are investing another $103m to expand, optimise and maintain our state-of-the-art network.
“You, our valued customers, deserve to be served by the network with the widest coverage, best voice and data quality and most relevant innovations.
That is why MTN remains your network of choice. Of course a distinct customer experience goes beyond your experience on the network. It is also about how we interact with you,” she said.
The evening was filled with music and a series of activities that saw some lucky guests presented with exciting prizes such as iPhone 6 plus, Samsung S6 and Huawei Mate 7 mobile phones, Power Banks and many other items.
The Y’ello Soiree also presented an opportunity for customers and journalists to interact for the first time with the newly appointed Chief Executive Officer (CEO) of MTN Ghana, Mr Ebenezer Twum Asante.
In an interaction with some journalists at the event, the CEO reminded customers of MTN’s commitment to giving back to both customers and society as a whole, in order to brighten lives.
Spearheaded by the Customer Care Division, last Friday’s event was the maiden edition of the Y’ello Soiree, which MTN Ghana plans to replicate annually, to show it’s appreciation to it’s customers.
MTN has 101 Service Centres, Connect Stores and Volume Management shops across the country and a 24-hour Call Centre to service customers.
MTN also has an increasing presence in the digital space, with accounts on Twitter, Facebook, and WhatsApp, where customers can reach Customer Care with their enquiries, complaints and requests.
MTN has been adjudged the Ghana Telecoms Awards’ “Best Customer Care Company of the Year” for both 2013 and 2014.
MTN Ghana is the market leader in the increasingly competitive mobile telecommunications industry in Ghana, offering subscribers a range of exciting options under Pay Monthly and Pay As You Go Services.
The company has committed itself to delivering reliable and innovative services that provide value for subscribers in Ghana’s telecommunications market. MTN has continuously invested in expanding and modernising its network since its entry into Ghana in 2006.