SMT commits to customers, stakeholders

BY: Business Desk Report
 SMT Ghana Aftersales team introduces guests to genuine Volvo and SDLG parts
SMT Ghana Aftersales team introduces guests to genuine Volvo and SDLG parts

SMT Ghana has pledged its commitment to support its customers and stakeholders in the construction industry with the right mining and construction equipment, and services to promote the industry.

Speaking at an open house event at Tarkwa in the Western Region yesterday, the Managing Director (MD) of SMT Ghana, Mr Alex Dutamby, underscored the need for regular engagement with clients and stakeholders as that was key to the company’s operation.

He said regular engagement afforded SMT the opportunity to solicit for feedback and to provide the right support.

He described the Tarkwa visit as appropriate since the town was a mining area where most of their equipment including the quality Volvo brands were in operation.

“Our Volvo and SDLG equipment are very good on rough and harsh environment. This is the terrain for our products where we can express the potential of the machines, so we are happy to be here in Tarkwa, the hub of our customer base.”

Partner customers

Mr Dutamby gave the assurance that the company will continue to partner its customers so they can continue to succeed in their projects with the Volvo brand and other flagship products provided by SMT Ghana.

SMT Ghana, he reiterated, had invested in three key areas including the SMT network, with four branches across the country (Accra, Tamale, Tarkwa, and Kumasi) to ensure customers were closer to the product and could easily access aftersales service as well.

“Finally, our partnership with Volvo Equipment, Volvo Trucks, Volvo Bus and Volvo Penta is to offer a very reliable product to our customer,” he said.

Presenting the Volvo Products and SDLG equipment, the Sales Director at SMT Ghana, Mr Felix Ofosu-Kontoh, stated that the uniqueness of the company in providing the total product segmentation right from building to mining with strong partnerships from the Volvo Group, Dressta, Sennebogen (port handlers), SDLG and Dongfeng Trucks to ensure customers’ needs were met to grow their businesses.

Great products

In an interview with the media, Aftersales Marketing Manager at Volvo Construction Equipment, Mr Jean-Philippe Delebecq, commended SMT Ghana for what he described as a state-of-the-art promotion the Volvo Group would expect from a dealer.

Mr Jean-Philippe recommended “SMT Ghana as the dealership well structured with the right solution for Ghana’s mining and construction industry. This is because they deal with great products.

“Volvo, for instance, has a strong spirit of engineering and aims at becoming a major stakeholder in the construction equipment world in the market. A strong product and strong service support,” he said.