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Glo directs customers to select state-owned AirtelTigo as network provider

BY: Kweku Zurek
Glo partners with AirtelTigo to improve customer experience
Glo partners with AirtelTigo to improve customer experience

Mobile network operator, Glo has entered into a nationwide National Roaming arrangement with state-owned AirtelTigo for voice, data and SMS services as part of efforts to provide wider coverage and a faster internet experience for its customers.

As part of the partnership, all Glo customers will automatically latch onto the AirtelTigo network by April 23, 2022.

A joint statement issued by the two companies assured customers that all other conditions of service remain unchanged on the Glo network under the agreement.

"This means, Glo customers will continue to recharge with Glo's scratch cards or electronic credit transfers and enjoy all existing Glo products including Value Added Services," the statement said.

The statement also urged all Glo customers who will face any difficulty in automatically switching service provider to do so manually.

"Glo customers who face any difficulty in automatically latching onto the AirtelTigo network are advised to manually select the Airtel Tigo network in their phone/device's network settings and enable Data Roaming, under Mobile Data Network Settings to enjoy superior experience on AirtelTigo network," the statement said.

"Glo customers may dial the existing customer helpline 100 or 0230010100 for assistance. They could also visit any Glo customer experience centre, or alternatively, dial Airtel Tigo's helpline 0260000100 for prompt resolution of any service issue".

Directive

In a separate Facebook post, Glo said it was now mandatory for its customers to select Airtel-Tigo as network provider

"Dear Glo subscriber, to continue enjoying Glo's amazing call and data offerings at no extra cost to you, it is now MANDATORY for you to select Airtel-Tigo as network provider simply by changing your mobile settings as shown in the banner," the post said.