The National Petroleum Authority (NPA) has climaxed its 2026 Consumer Week Celebration with a colourful event in Kasoa in the Central Region, combining consumer education, safety awareness and entertainment for students and residents.
The event, held on Thursday, November 5, attracted a large gathering of schoolchildren, teachers, market women, community leaders and residents, featuring speeches, solidarity messages, cultural performances and demonstrations on petroleum consumer safety.
Participants were also educated on how to report complaints and grievances through the NPA’s toll-free numbers, 0545006111 and 0545006112.
Gospel artiste Perez Muzik and hiplife duo Dope Nation provided musical entertainment, with the latter's performance drawing enthusiastic reactions from the crowd, including NPA Chief Executive Officer, Godwin Kudzo Tameklo.
The celebration followed a nationwide consumer education campaign by the Authority, which involved engagements in communities, markets, lorry parks and senior high schools, alongside radio, television and digital outreach.
Among the dignitaries were CUTS International Chief Executive Officer, Appiah Kubi Adomako, who chaired the event, NPA Chief Executive Officer, Godwin Kudzo Tameklo and his Deputy, Dr Sheila Addo, CEO of the Chamber of Oil Marketing Companies, Dr Riverson Oppong and Chairperson of the NPA Consumer Services Committee, Linda Naa Ogbedei Quao.
Also present were Director of Petroleum at the Ministry of Energy and Green Transition,Mark Prempeh, who represented the sector minister, Dr John Abdulai Jinapor and Awutu Senya East MP, Phillis Naa Koryoo Okunor.
Strengthened protection
Speaking at the event, NPA Boss, Godwin Tameklo announced efforts to strengthen consumer protection in Ghana’s downstream petroleum sector through the establishment of regional consumer offices and the introduction of new complaints procedure guidelines for petroleum service providers.
He saaid under the guidelines, complaints must be acknowledged promptly and resolved within 30 days. Consumers who remain dissatisfied with the outcome can refer their cases directly to the NPA for further consideration.
According to him, the guidelines, together with the Authority’s strengthened regional presence, would improve accountability, ensure timely resolution of consumer concerns and make regulatory services more accessible.
“A consumer should not have to travel to Accra simply to report a problem with a petroleum product or service,” he said, urging consumers to take advantage of the regional offices to seek assistance.
Stay Back, Stay Safe campaign
Mr Tameklo further highlighted the Stay Back, Stay Safe campaign, launched in February 2026 to discourage people from collecting fuel from overturned tankers, warning that such practices expose individuals and communities to fires, explosions, injuries and death.
“Our message has therefore been clear and consistent: no amount of fuel is worth a human life,” he stressed, urging the public to stay away from tanker accident scenes and alert the Ghana National Fire Service and Police.
He acknowledged persistent consumer concerns about suspected fuel under-delivery and encouraged motorists to use the approved 10-litre measuring can, popularly known as the Ntease Kuruwa, at filling stations to verify quantities dispensed.
He said feedback gathered during public engagements had been forwarded to the NPA’s quality assurance, inspection and monitoring teams for attention and follow-up.
"Looking ahead, the Authority intends to expand consumer education to more regions and underserved communities, sustain the road safety campaign, deepen engagement with schools and strengthen partnerships with transport unions, market associations and traditional authorities."
