The Ghana Water Limited (GWL), Accra North Region, has rewarded some loyal customers as part of activities to mark this year’s Customer Service Week, celebrated from October 5 to 9, 2026.
The week-long celebration was aimed at appreciating customers for their loyalty and strengthening partnerships between the company and the communities it serves.
The Accra North Region is one of the newly established regions of GWL carved out of the former Accra East Region, which formed part of the Accra-Tema Metropolitan Area (ATMA) operational structure.
The region comprises four districts: Accra Northeast, Agbogba, Adenta and Dodowa.
The Customer Service Week celebration was aimed at appreciating customers for their continued patronage and support and also to strengthen relationships between the company and the communities it serves.
Throughout the week, the Regional Chief Manager, Somuah Tenkorang, together with regional management and district teams visited selected customers across the region, engaged them in conversations and presented souvenirs as tokens of appreciation for their loyalty.
Visits
Mr Tenkorang expressed gratitude to the customers for their continued support and timeliness of paying the bills.
He reaffirmed the region’s commitment to strengthen customer relations, promote responsible water service usage and improve customer satisfaction through continuous engagement and responsive service delivery.
He indicated that the initiative also provided an opportunity for the company to encourage customers to pay their water bills promptly and avoid accumulating outstanding debts.
Payment
He said timely payment of water bills was essential to supporting its operations and sustaining efforts to improve service delivery.
“GWL urges customers to settle their bills promptly through its convenient payment channels, including the *1010# USSD platform, the GWL Customer App and other approved electronic payment platforms,” he said.
He stressed that the options offered convenient ways for customers to make payments and supported efficient service delivery.
