ECG updates downstream assets, customer information
The Electricity Company of Ghana (ECG) has begun updating its downstream assets and customer information under the Customer and Assets Information Management System (CAIMS) project.
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The project aims to sanitise and digitise assets databases of the company and fully enumerate customers of the company.
The CAIMS project, rolled out about two years ago, involves the tagging of assets including distribution transformers, low voltage poles, building structures and meters with unique QR code tags.
The attributes of each tagged asset and customer information is uploaded onto the CAIMS application which is available for official use.
Assets
So far, about 3.3 million unique ECG assets have been tagged under the project nationwide.
The CAIMS project manager and Director of project planning, monitoring and evaluation, Charles Obeng, touted the benefits of a digitised assets register for the company.
“An updated assets database empowers the company to accurately pinpoint the GPS location of all assets.
“This gives the company an accurate customer data and improves energy accounting, aiding more targeted revenue mobilisation exercises,” he said.
Mr Obeng was optimistic that the current completion rate of 22.8 per cent across ECG’s operational districts would improve as the team moved into other areas soon.
The project implementation is in collaboration with the military.
Personnel from the engineering regiment have been deployed alongside ECG field staff to expedite the asset tagging activities.
Impact
The General Manager for ECG Accra West Region, Emmanuel Akinie, was hopeful about the revolutionary impact of the digitised database, and encouraged customers to collaborate with the field team that visited their premises.
“These field officers have been trained to properly identify themselves when they visit customers’ premises.
“This is to engender trust with the customers, and prevent miscreants from taking advantage to swindle unsuspecting customers,” he said.
Mr Akinie advised customers who encountered suspicious unidentifiable individuals claiming to work for the ECG to verify from the nearest ECG office.
The Accra West Region has eight operational districts.
These are Ablekuma, Achimota, Amasaman, Bortianor, Dansoman, Kaneshie, Korlebu and Nsawam.