Customer service key to our success says Plant Pool
The J.A Plant Pool Gh Ltd has attributed its success over the years to a deliberate commitment by staff to exceed the expecations of customers in service delivery.
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To further recognise the invaluable contribution of customers to its success , the company has introduced a customer week celebration, which it wants to institutionalise.
The maiden customer service week started Monday, April 4, and will run till Friday, April 8, within which various activities will be put in place to honour customers.
This year’s event is on the theme ‘Great Service, Delighted Customer’ in line with the company’s decision use the week to recognise, encourage, appreciate and celebrate customers for their business.
It will also appreciate workings of Plant Pool’s internal departments towards delivering excellent customer services.
Treat customers as royals
The Managing Director (MD) of Earthmovers Co. Ltd, Madam Ama Asante, who launched the customer week celebration, encouraged staff of J.A Plant Pool, the mother company, to continue to focus on the ACT of customer service, which refers to accuracy, care and trust.
They should treat customers as royals, too, Madam Asante said.
This, she said was needed to help motivate customers to assume the roles of brand ambassadors for the company.
The MD of J.A Plant Pool Gh Ltd, Mr Lolu Akindele, said the company was aiming at using the customer service week to implement some of its enhanced service initiatives across all branches.
“We will use this week to showcase our continued commitment to customer service, which is the bedrock of a strong customer relationship,” Mr Akindele said.
As part of activities planned for the week, the MD said J.A Plant Pool had concluded arrangement to mark the ‘Great Service, Delighted customer’ mantra.
Plant Pool, which is a subsidiary of the Jospong Group, has been at the fore front of service excellence in the sales, rentals and servicing of equipment.
It is currently leading supplier of heavy duty and earth moving equipment and in the country and is now aiming at becoming the first choice for mining and construction equipment, transport related products and services in the by 2018.
