COVID-19: Prudential Life Insurance unveils measures to protect staff and clients
Prudential Life Insurance Ghana has unveiled a series of measures to protect customers and ensure continued service in response to the COVID-19 pandemic.
This is meant to provide customers with the peace of mind and assurance as they do business with the company.
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It is also part of measures the company has put in place in all of its branches across the continent.
According to the Chief Executive Officer, Mr Emmanuel Mokobi Aryee, the company would be providing customers, staff and agents with a range of additional COVID-19 insurance cover at no cost as well as waive waiting period on all policies if death is by COVID -19.
It has also simplified its claims procedures by enabling claims via WhatsApp. It has also set up dedicated claims teams.
Mr Aryee said during this period, the customers would be able to buy insurance products through all its online platforms without necessarily meeting an agent.
“We will also provide additional training and incentives to our agents to continue to provide advice and access to insurance at this time,” he said.
Even though all offices of the company would be closed to the public due to the pandemic, Mr Aryee urged customers to continue doing business wth the company by using its remote or digital self-service channels itemised below:
Telephone: 0302 208 877
Email: [email protected]
Facebook and Instagram: @prulifegh
Website (live chat): www.prudential.com.gh
Short code (USSD): Dial *395*778# or 365*778# and follow the prompts to pay premiums, manage your account(s), make policy enquiries and request statements. Access this link for further details: https://prudential.com.gh/pruaccess/
“We realise this is a worrying time for everyone and we want to reassure you that protecting the health and wellness of our customers, employees and partners is our primary concern. At Prudential, we have been delivering promises for over 170 years and this period will be no different. I am proud of the measures we are announcing today and know that they will provide our customers with additional peace of mind. Let’s keep ourselves and each other safe,” Mr Aryee said.
