OmniBSIC Bank has been named Marketing-Oriented Bank of the Year at the 37th Chartered Institute of Marketing, Ghana (CIMG) National Marketing Performance Awards, picking up three additional honours on the night.
The bank received awards for Best Bank in Service Quality, Best Performance in Net Promoter Score in Consumer Banking, and emerged as Second Runner-Up in Customer Satisfaction. The honours were presented at a ceremony held at the Labadi Beach Hotel in Accra on October 17, 2026, recognising marketing achievements for the 2025 assessment year.
Speaking on behalf of the bank, Group Head of Corporate Banking Anne Marie Appiah said the four distinctions highlight the bank's strategy of placing customers at the centre of its operations and using service excellence to build lasting relationships. She added that the recognition affirmed the bank's focus on combining effective marketing with measurable customer experience outcomes and sustained service delivery.
"These awards affirm our commitment to putting customers first and ensuring that our promise of being 'Not Just Another Bank' is reflected in the quality of service we deliver every day. We are therefore particularly encouraged by the recognition for Service Quality and Net Promoter Score because they reflect the importance of earning customers' trust, meeting their expectations and giving them reasons to recommend us to others," she said.
She further noted that management would continue to enhance service delivery, deepen customer engagement and ensure that the bank's marketing strategy remained closely aligned with customers' needs.
OmniBSIC Bank is a universal bank formed through the merger of the erstwhile OmniBank and Sahel Sahara Bank following the Bank of Ghana's 2017 banking sector reforms. Headquartered at Airport City in Accra, the bank operates 41 business locations nationwide and provides banking products, services and digital solutions for corporates, SMEs and individuals. The bank has received numerous accolades, including the African Banking Excellence Award for Growth, Innovation and Customer Value at the International Forum on African-Caribbean Leadership 2026, Best Corporate Bank Ghana from Global Banking and Finance Review 2026, and Bank of the Year at the Ghana Business Standard Awards 2024. It is currently ranked 29th on the Ghana Club 100 list by the Ghana Investment Promotion Centre and is a member of the Ghana Deposit Protection Scheme.