HFC Bank Ghana says it is poised to better serve its customers in the coming year as it takes steps to strengthen its information and communication technology (ICT) delivery channels and implement other innovative strategies to ensure customer satisfaction.
The Managing Director of the bank, Mr Asare Akuffo, said the bank would for instance launch a range of Visa ATM cards in January 2015 and open new branches in urban areas to meet the needs of its customers, especially businesses.
Speaking at a cocktail to appreciate the bank's customers, Mr Akuffo said HFC was in the process of revamping its whole ICT infrastructure to enhance customer service such as internet banking products, while providing a diversified range of banking services.
"We pride ourselves on being the most diversified bank in Ghana, which is our main attraction. We are second to none when it comes to offering our customers the services they need," he stated.
He said HFC offered various financial services including home loans, real estate, savings and investment products, business or corporate banking and micro finance services.
"We want to serve all Ghanaians to be the truly Ghanaian bank that knows the needs of Ghanaians and meets those needs and our customers appreciate that," he said, adding that although the bank started out in real estate and home financing, it had now come into full banking service delivery.
The cocktail is an annual event organised to give staff members of the bank and their clients a chance to interact and bond with each other.
It also offers management of the bank the opportunity to meet and interact with their clients and appreciate them for their loyalty.