AirtelTigo declares unwavering commitment to quality service

BY: Daily Graphic
Ms Mitwa Kaemba Ng’ambi (head of table) and Mr Charles Benoni Okine (arrowed) in the meeting with the managers of the company and the executives of the NCR
Ms Mitwa Kaemba Ng’ambi (head of table) and Mr Charles Benoni Okine (arrowed) in the meeting with the managers of the company and the executives of the NCR

AirtelTigo has declared its unwavering commitment to ensure the provision of continuous quality service and products to its subscribers.

According to the telecom company, the second biggest in the country in terms of subscriber numbers, much as it had not acquired a Fourth Generation Long Term Evolution (4G LTE), its systems had a lot of capacity to meet the expectations of its subscribers.

The Chief Executive Officer of the company, Ms Mitwa Kaemba Ng’ambi, said that when the executives of the Network of Communications Reporters (NCR), paid a courtesy call on the management of the company in Accra on Monday.

The NCR is a network of journalists who have specialized in writing on telecoms and ICT, with the ultimate aim of influencing industry policies, and keeping industry players on their toes on behalf of consumers.

“Our set up in terms of our systems and infrastructure is helping us to give what our subscribers want and we will continue to fleece our assets now and continue to offer the best,” the Chief Executive Officer of AirtelTigo, Ms Ng’ambi said when she met NCR.

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“The customers are experiencing better data speeds which are very high and we intend to soon improve on it to ensure that they have three times more better data speeds than they presently enjoy”, she added.

Mobile money

She said with the advent of mobile money, financial inclusion in the country had dramatically improved and expressed the commitment of the company to leverage the opportunities in that area to do more.

Ms Ng’ambi said the company was still building its clientele base although the merger had shot the number of customers up significantly.

Cyber crime

She said the company had improved its systems to help combat the growing situation.

According to her, anytime the company’s systems detected any fraudulent activity, action was quickly taken to prevent it from escalating.

For his part, the Dean of the NCR, Mr Charles Benoni Okine, urged players in the telecoms and financial services industry to continuously tighten their procedures and systems to help eliminate or reduce to the barest minimum, the growing incidence of cybercrime in the country.

“They also have to support the government’s aggressive drive towards fighting cybercrime, a phenomenon which is gaining too much notoriety in the country.

“The high level of cybercrime in the country is making Ghana unpopular in the eyes of the international community.

If we sit back to watch, it will not only affect the managers of the economy alone but businesses as well”, he said adding that; “This is the more reason why as players in the telecoms and financial services sector, you need to support the government’s efforts to stamp out the criminal activities”.

Mr Okine pledged the commitment of the network to play its advocacy role to ensure that the sector contributed its quota in a much bigger way towards the development of the economy.

“If the telecoms sector in the country grows, it will impact our Gross Domestic Product (GDP) and the players in the industry will also stand to gain through improved returns on their investments”, he said.