Fidelity Bank partners Ghana Post to unveil enhanced agency banking outlets
In a bid to augment its financial inclusion infrastructure, Fidelity Bank Ghana, in partnership with Ghana Post, has unveiled an upgraded version of its popular Ghana Post agency outlets.
The revamped agent points, dubbed Agency Plus, points are located within key Ghana Post offices across the country and are designed to deliver an enhanced customer experience, as well as an expanded array of banking services to its customers.
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This came to light during the official launch ceremony held at the pristine Agency Plus point at Accra New Town, a suburb of Accra.
A release issued by the bank said: “Fidelity Bank’s partnership with Ghana Post commenced in 2019 as part of the bank’s efforts to expand the scope and reach of its agency banking network.
This led to the establishment of 35 specialised agent points countrywide making it possible for more customers of Fidelity Bank and the general public to access a bouquet of basic banking transactions such as account opening, cash withdrawals, cash deposits, balance enquiries, mini statements, cardless transactions, funds transfers, utility bill payments and airtime top-ups at the nearest community post office.
The release said the bank, together with its partners at Ghana Post, has since reviewed and revamped the Ghana Post Agent point model to enhance customers’ service experience.
The Director of Channels and Sales at Fidelity Bank, Godfred Attafuah, explained in the release that while the existing agent points were designed to be transactional in nature, the Agency Plus points have been redesigned to provide an enhanced customer experience similar to what pertains in a standard Fidelity Bank branch.
He also stated that the new Agency Plus points would offer 13 additional banking services, including cash cheque deposits, prepaid and debit card issuance, PIN re-issuance, loan processing and personal investment processing, among others.
Partnership
The Managing Director of Fidelity Bank Ghana, Julian Opuni, in the release also reiterated the bank’s commitment and readiness to partner with like-minded organisations in the bank’s ongoing financial drive.
“At Fidelity Bank, the financial inclusion agenda is very dear to our hearts, as we believe that easy access to relevant banking and finance services holds the key to creating economic opportunities, reducing socio-economic inequalities and unlocking the immense potential of the local economy.
Financial inclusion
The Managing Director of Ghana Post Company Limited, Bice Osei Kuffour, who also spoke at the event, commended Fidelity Bank Ghana for its commitment to sustainable financial inclusion.
He added that his outfit was pleased to be part of the strategic partnership and pledged full support to the growth and sustainability of the partnership.
The Director of Payment Systems at the Bank of Ghana, Dr Amedeku Settor, reiterated the importance of the financial inclusion agenda to the country’s economic fortunes.
