Ecobank has launched the first digital Financial Advisory Centre in Accra to give its technology-savvy customers the convenience of real-time banking.
The Labone centre, dubbed, ‘Ecobank Direct’ is the first in West Africa. The centre is complete with advanced technology, both software and hardware, which makes it a self-service facility that gives customers control over their banking transactions and services.
The Vice-President, Mr Kwesi Amissah-Arthur, who inaugurated the centre, was hopeful that the services rendered by the centre would be replicated in other parts of the country.
Mr Amissah-Arthur underscored the importance of software maintenance in order to keep the centre running 24-hours as expected, adding that the launch was only a promise of service delivery and that the success of the initiative lay in results.
Ecobank Direct, the first of its kind in the country, is equipped with a video conferencing suite for expert advice in real time, touch screen tablets for online banking, and interactive flat-screen televisions for product enquiries which also allows service requests such as account opening.
At Ecobank Direct you will also find multiple digital displays that stream international and financial market news, 24-hour telephone access to the Ecobank Contact Centre, advanced 24-hour ATMs allowing customers to withdraw and deposit cash, deposit cheques, make balance enquiries, undertake transfers, bill payments and printing out A-4 statements.
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The Bank of Ghana Governor, Dr Henry Kofi Wampah, urged Ecobank Ghana to sustain the standards set and maintain the momentum.
Dr Wampah warned of challenges in control over service provision and also data and processing facilities, and urged the board and management to regulate these activities in order to minimise losses and mitigate risks.
The Managing Director of Ecobank Ghana, Mr Sam Ashitey Adjei, said the launch of Ecobank’s digital centre was set to change the landscape of banking.
“It offers customers a unique experience which provides both control of the banking and financial freedom,” he said, adding that Ecobank Direct had a futuristic experience and a unique digital branch.
Mr Adjei said the centre had advanced technology, making it a complete self-service facility that gave customers control of their banking transactions.