The 13th edition of the Ghana Banking Awards organized by Corporate Initiative Ghana with the partnership of Graphic Business is underway at the Labadi Beach Hotel in Accra.
Organised under the theme: Identifying and Rewarding Excellence in the Banking Services Proposition, the event seeks to assess the soundness, competition and service quality of the universal banking sector of the Ghanaian financial system.
There are 15 award categories at stake with winners chosen based on the published financial statements of the banks, a survey of views and opinions of customers as users of the services of the banks.
The categories are:
1. Customer Care: Zenith Bank
"This Award goes to the Bank with the most satisfied customers for the year under review".
Banks were assessed based on factors including friendliness, professionalism and efficiency in dealing with customers, convenience of access to services and quick atten