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Webinar on claims and complaints for October 28

BY: Business Desk Report
Ms Cynthia Ofori-Dwumfuo

A webinar meant to discuss customer satisfaction and how to make claims and complaints effectively is slated for Wednesday October 28.

Dubbed, "Putting Customers First: Making Claims and Complaints,” the event expected to be held via Zoom is to host personalities such as Yvonne McCarthy, President, West Africa Association of Customer Service Professionals; Iris Logan, Head, Claims, Hollard Insurance; and Nda Ahale Polley, Complaints/Claims Manager, (Complaints Management and Advice Bureau), Ghana Insurers Association.

It is an initiative of Hollard Ghana.

Speaking on this session of the webinar series, the Group Head, Marketing and Corporate Affairs of Hollard Ghana, Ms Cynthia Ofori-Dwumfuo, said preparations were set for the event.

“The distinguished resource persons are set to discuss customer satisfaction and how to make claims and complaints effectively.

“Making claims and complaints can be stress-free. Considering this month is Customer Service Month, we have brought together a dream team of experts with a wealth of knowledge from claims management and in-depth knowledge on delivering excellent customer experience for this honest and open discussion.

“Our purpose at Hollard is to enable more people to create and secure a better future, and we strongly believe this conversation will help bridge the gap between customer expectations and their experiences. Attendees will hear how to pitch their problems, what to say, securing apologies, refunds, or other satisfactory outcomes of services. Our goal is for attendees to understand how customers are a priority in a service sector like insurance.” she added.

About Hollard Ghana

The country’s favourite insurance group Hollard Ghana, with subsidiaries Hollard Insurance and Hollard Life Assurance combines its deep local knowledge of the market with the world-class expertise of an international insurance brand.

With feet firmly planted on Ghanaian soil but headquartered in South Africa, Hollard delivers innovative insurance solutions customised to the unique risks Ghanaians face. Hollard was previously Metropolitan Insurance which operated in Ghana for over 25 years.