Vanguard Life trains staff in Customer Service Management

BY: Graphic Business
A section of staff at the training
A section of staff at the training

Vanguard Life Assurance, an indigenous life underwriter, has organised customer service training for its staff and management in Accra. The day’s training brought together 79 participants both in-person and virtual including all branch staff.

The training, which was facilitated by highly acclaimed training experts, the MIKENZY Consulting Ltd was largely appreciated by staff and management looking at the depth of information and knowledge that was impacted at the training program.

It is the belief of management that subsequent training and engagement with staff would go a long way to impact positively on the operations of the business and the Company’s service delivery capability to customers who are the focus of the strategy of the business.

Speaking at the event, the Managing Director, Vanguard Life, Mr George Kojo Addison, said most organisations have subsequently resorted to novel strategies of doing business in the face of the pandemic that still hangs around the necks of society and industries for that matter.

He highlighted the impact of Covid-19 and the ensuing economic and financial challenges on businesses and individuals which calls for innovative and customer centric strategic choices, as well as equipping employees with the relevant skills and competencies to provide quality and covid-19 compliant services to customers.   

“It is in view of the above that management of the company is looking forward to strengthening its customer service delivery as a key strategic driver dubbed “Winning the War Together”.

“The essence of our strategic choice is to help our customers manage their risk coping expectations effectively and to make their futures better and more secure amid uncertainties,” Mr Addison explained.

Vanguard Life Assurance Company Limited is an indigenous life underwriter specialising in various types of life products.

Vanguard Life is an offshoot of the then Composite Vanguard Assurance Company Limited established in 1974.  It has over the years established the reputation for consistent payment of genuine claims and benefits, product innovation and reliable customer service.