MoMo platform enhanced to improve customer experience

BY: Daily Graphic
Selorm Adadevoh , CEO MTN, Ghana
Selorm Adadevoh , CEO MTN, Ghana

A telecommunications giant, MTN Ghana has revised the menu on its MTN Mobile Money (MoMo) platform to improve user experience.

The new menu which took effect last Sunday has categorised the various services offered on the MoMo platform under six main blocks namely: money transfer, MoMo pay, pay bill, airtime, bundle, allow cash out, financial services and my wallet.

These major blocks have various sub blocks that allows the customer to undertake different financial transactions with ease.

For example, the MTN MoMo pay and pay bill option give the customer an opportunity to make all forms of payment to merchants and other service providers that receive payments on the MoMo platform.

Also, all other financial transactions with service providers such as Banks, Insurance Companies and Investments and Trade have been categorized under Financial Services.

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The General Manager (GM) of MTN Mobile Financial Services, Mr Eli Hini, in a statement issued on April 16, observed that the quest of MTN Ghana was to drive financial inclusion by introducing more services unto the MTN MoMo platform to make the lives of its customers a whole lot brighter.

“Since the introduction of MoMo service, his company quest has been to drive financial inclusion by introducing a lot more services unto the platform to make the lives of our customers a whole lot brighter.

“To make the experience of the customer even better, we created the new menu to offer customers a better look and feel, as well as make it easy for them to navigate and search for menu items,” he said.

According to him, MTN believes that this new menu will provide the convenience that the telecommunications company want customers to experience when undertaking all their financial transactions.

About MTN

MTN Mobile Money was launched in 2009 to enable customers undertake transactions such as money transfer and airtime purchase.

Close to 10 years after the launch, Mr Hini indicated that MTN MoMo has several services on its platform most of which have been designed in collaboration with other service providers such as the banks, insurance companies, state institutions and many more.

There are currently over 13 million registered subscribers on the MTN Mobile Money platform with 112,000 active agents. MTN Mobile Money is ISO certified.

MTN Ghana wishes to alert customers to be mindful of scams and to keep their pin codes secret.