Gold Coast Fund Management (GCFM) has said it is working tirelessly to ensure the security of investments and to give better service to customers through diverse means
It added that the company has
A statement from the management of GCFM said: “We must express our disappointment at the actions of a very small number of our customers who appear to be determined to tarnish the hard-won reputation of GCFM and its owners."
“We understand the anxiety of customers who have never experienced any delays in redeeming their investment funds from our company”.
The statement said since June 2018, when the Securities and Exchange Commission (SEC), the regulator asked investment companies to wind down guaranteed products, misconceptions and miscommunication resulted in disruptions in the company’s fund
It said however that although SEC gave the direction, it could not be blamed for any disruptions in the sector.
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The statement said in the past 25 years, the GCFM had worked diligently to manage customer funds successfully and that customers over these years have never experienced losses adding that, “this is a record we are proud of and are determined to keep”.
In response to the uncertainties that
These strategies it said included a new call center and email correspondence and case management to ensure that customers received information on their investments on time and to enable
It urged customers to email the company with general questions.