I am an ordinary customer of a modern bank, where I try to save what I cannot spend. I know I should only spend what I cannot save, but like many of us, the pressures of modern living means I am always deciding between a few options to sail afloat the murky waters. I live in London but I visit Ghana regularly for business and to see family. When I am home, I do my business with Fidelity Bank, where customer service comes with a ring on it and delivered like an oath.
Advans Ghana Savings and Loans Company, a non-bank financial institution focused on providing financial support to small and medium enterprises (SMEs), has unveiled its corporate cloth as part of its brand awareness strategy.
The Head of Consumer and Corporate Affairs at the National Communications Authority (NCA), Mrs Nana Defie Badu, has urged companies to learn and adopt innovative ways to meet changing needs of consumers.
The Baptist Child Development Programme (BDCP), a non-governmental organisation that supports deprived communities, has disbursed over GH¢110,000 to some inhabitants of rural communities in the Northern Region who are benefiting from the Micro Enterprise Development (MED) programme.
When it comes to negative publicity, the Yendi Municipality in the Northern Region has probably gained notoriety for that but little do people know that the situation is not as bad as it is presented in the media.
A few weeks ago, l teased you that if you have followed reports in the media about the recent fire outbreaks then you should be worried about your properties if you haven’t taken an insurance policy to cover your risks.
The Ministry of Finance and Economic Planning (MoFEP), has hinted it will soon push for a review of rules and regulations governing the country's monetary sector as part of efforts geared towards promoting electronic payment systems.
A fully-owned Ghanaian company, Ghana Growth Fund Company Limited (GGFC), is targeting to build a sub-Saharan private equity firm to strengthen and build the capacities of Small and Medium Enterprises (SMEs), support infrastructural development and introduce commodities for accelerated sub-regional development.
The need for the government to offer special tax rebate to local and international entrepreneurs investing meaningfully in the agricultural sector became the focus of attention during the grand opening of the corporate headquarters of Finatrade/ Akuafo Adamfo in Kumasi.
The Deputy General Manager of the Ghana Community Network Services (GCNet), Mr Emmanuel Darko, has outlined a number of suggestions for consideration by parliamentarians as part of efforts to step up revenue collection and address revenue shortfalls in the country.
In furtherance of its resolve to provide further convenience to its customers, Guaranty Trust Bank (Ghana) Limited has introduced three additional e-banking products as part of its bouquet of electronic banking solutions aimed at both corporate and individual clients.
The first product, GTPay, is an integrated and secure online gateway or platform to enable corporate clients such as hotels, airlines, churches, educational institutions, supermarkets etc accept payments on their websites.
It is an internet-based solution that enables online payments using local as well as international cards such as MasterCard and VISA.
With this product, corporate customers can accept and receive payments for their services through their website from their own customers from anywhere in the world.
One key benefit of GTPay is that all transaction amounts are deducted from the user’s card instantly while the merchant's account is credited immediately as well.
Other benefits include the provision of convenient alternative payment channel to customers through a company’s or institution’s website, international acceptability, global reach, reduced costs, increased sales and promotion of cashless transactions in the economy.
The second product, the Trade Tracker, is a customer-driven product that allows individual and corporate clients to follow and monitor the processing of their trade transactions (Letters of Credit, Bills for Collection etc) with the Bank.
With this platform, customers can submit and review or amend an uploaded documentation (e.g. LC) after receiving a secure link to access the platform. Upon submission of the information, customers will then receive notification from the bank on the status of their transaction via emails without having to visit the bank.
The application is user-friendly and could be accessed through a secured internet protocol developed by GTBank. It is an innovative product expected to improve turnaround time as it seeks to revamp the records process to track the progress of trade finance transactions by customers and in-house users.
The third product, Return Cheque Notification system, is an interactive platform that forwards notifications to customers in the form of an email and SMS immediately an inward cheque is returned from a third party Bank. To make the notification relevant and useful, the cheque number, amount stated on it and the bank from which the cheque was issued are all captured in the message.
This product is aimed at reducing the turnaround time for the processing and notification of cheque transactions with GTBank’s customers.
The ultimate goal of this product is to cut out the need for a customer to call or visit the bank just to be informed of the state of their clearing cheque transaction(s).