Technology to revolutionise BOND’s operations
The Chief Executive Officer of Bond Savings and Loans Limited, Mr George Ofosuhene, has said the company will use technology to change the face of its operations.
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The company, he said, would continue to invest and commit its resources to grow technology in order to deliver quality service to customers.
In an interview with the Daily Graphic, Mr Ofosuhene said technology had come in handy as far as offering banking services were concerned as it was revolutionalising the way business was done, adding that it has become a key driver of business activity in recent times.
“How well we embrace technology will be key to our performance going forward and we have not lost sight of this fact at all. We continue to invest and commit substantial resources into technology because we believe it is the way to improve on our performance going forward,” he said.
The company, he said, would continue to invest in people, service and quality as a company and aim at offering the best of services to our customers, explaining “we will not compromise on offering utmost convenience to our customers.”
New products
Mr Ofosuhene said the company was developing products and concepts that would delight its customers and offer them the best of services and convenience.
“The market should watch out for BOND. We have a lot in the offing as far as products and services are concerned,” he said.
“We also are developing a different approach to expanding our reach. We are quite advanced in plans regarding access by our customers, and the market we believe will be pleasantly surprised.”
Joining Ghana Club 100
He explained that the company was honoured to be part of the Ghana Club 100, which comprises the high flyers of Ghanaian businesses both local and multinational.
“This is one of the most credible endorsements one can get as far as credibility in business is concerned. It shows our consistency in performance and also shows that we are doing the right things and, therefore, the banking public can rely on us and we have all our stakeholders, customers, board of directors, management and staff to thank for it,” he said.
The success of the company, he said, hinged on three major factors; the people, service and quality.
“The order of these critical success factors is very much deliberate since one leads to the other. Of course, if all these three are done properly, it eventually leads to high performance both financial and operational and then to growth. “
“By people, we mean our customers. We place them at the centre of everything and all that we do. We consider them partners in our business just as they consider us as partners in their businesses. We are, therefore, willing to go the extra mile to ensure that their businesses are thriving and they in turn are delighted with our services,” he said.
Mr Ofosuhene said at BOND, service was always overemphasised because that was what the company offered, explaining “quality service for that matter is our hallmark.”
“We ensure that we are not only offering service, but we insist on the quality of whatever service we offer to our customers. These critical success factors are what eventually led to the excellent financial and operational performance and has propelled our growth to this level.”